Support Engineer

Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.

We are looking for a Support Engineer with the following requirements:

Years of experience: 2+
Language: English C1

Manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimisation activities to support an improved developer experience. 

• Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org; 
• Strong understanding of access control, audit logging, and compliance requirements; 
• Detail-oriented with a passion for clean, scalable configurations and documentation; 
• Customer friendly attitude and experience with training users;
• Collaborative attitude and ability to work with the team; 
• Experience with, or willingness to learn scripting and automation;
• Proactive attitude;

Desirable 
• Familiarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs); 
• Familiarity with standardized agile ways of working and scrum; 
• Knowledge of scaling systems and processes; 

Illustrative example tasks: 
• Review and update documentation and announcements on Gateway, Confluence, and Word; 
• Respond to support requests in Jira and Slack; 
• Configure Jira Cloud projects (issue types, workflows, screens, schemes); 
• Set up project roles, permissions, and user access (including sensitive projects/fields); 
• Create and maintain Jira Cloud automation rules; 
• Configure and update workflows and their associations with schemes; 
• Support Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration; 
• Support plugin/macro phaseout and manage app licensing/permissions; 
• Provide onboarding and offboarding support to users; 
• Request security and legal clearance for integrations; 
• Identify and improve gaps in admin processes; 
• Maintain static JSON repositories and provide metrics on cleanup/admin performance; 
• Manage issue migrations (CSV, Cloud Migration Assistant); 
• Configure email notifications and templates; 
• Troubleshoot app issues, user problems, and onpremise bugs where needed; 
• Monitor system performance and logs; 
• Audit user activity, permission changes, and system usage";

• Duration: Long Term Contract.
• Remote, candidates must be living in Portugal.