Managed Service Manager

Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.

We are looking for a Managed Service Manager with the following requirements:

English should be C2;
Portuguese C2;
Requirements:
• Be from Braga and attend to the office on Mondays and Tuesdays, at least.
• Experience with delivery a medium/large team (15+) using Agile methodologies.
• Knowledge and experience of Service Delivery in Cloud (AWS) very nice to have.

Key responsibilities:
• Management of the Service;
• Planning of resources for and scheduling of Contractor’s activities;
• Drafting regular status reports about KPIs/SLA fulfilment;
• Propose, discuss and implement measures for Contractor’s optimization;
• Coordination and resolution of escalations and critical issues;
• Optimisation of resources;
• Planning of activities, such as deployments, tests, etc

• Duration: Long Term Contract.
• Location will be only Braga and the working model will be on-site/hybrid. Candidates must be living in Portugal.