Business Analyst (BAU)

Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.

We are looking for a Business Analyst (BAU) with the following requirements:

1. Service Context
Post Go-Live services covering Business-As-Usual (BAU) activities for HR solutions within the Products Projects environment.
The mission focuses on operational continuity, support, and evolutionary maintenance of HRIS solutions in coordination with relevant stakeholders and tools.

2. Service Scope (but not limited to)
Post Go-Live activities include:
Ticket management for HR Solutions BAU, based on the defined catalog of services.
Development and maintenance of service requests. Each development request follows the defined quality process, with all related documentation stored on the shared portal.
Participation in weekly coordination sessions with internal and external stakeholders to provide status updates.

L1 Support activities include:
Ticket management for Entities BAU Projects (internal BAU scope only).
Coordination on Production Instances via the iCIMS tool.
iCIMS support coordination on Production Instances through the iCIMS ticketing tool.

L2 Support activities include:
Incident management: analysis and resolution (debug and/or data patch), with solutions provided in line with entity requests.
Referential management: analysis, configuration, and setup of transversal and reference data. Solutions provided in line with entity requests. Mass changes (e.g., department realignments, absence setup changes) are handled as Change Requests.
Change request / enhancement request qualification and assignment to the NSR team.
Grants and role management, including user access administration and security reviews.
Information requests: analysis and provision of requested information, including guidance enabling entities to perform actions autonomously (cost estimation excluded).
Problem management: primary analysis and submission to A Problem Management.

L3 Support activities include:
Analysis and correction or workaround, when applicable, for complex issues not resolved at Levels 1 and 2.
Support to Level 1 and Level 2 services for complex incidents or entity requests.
Design of processes to prevent recurrence of incidents, with validated processes shared with Level 1 and Level 2 services.
Beyond entity-raised tickets, activities mainly include production of patches and improvements identified during campaign assessments, as well as evolutionary maintenance (analysis of new releases, activation of new features, etc.).
Creation of Service Requests (SR) or cases in iCIMS support when issues are identified as editor defects.
Management of activity evolution and backlog updates.
Production of indicators and dashboards to monitor tickets created and processed during the monthly BAU review.

3. Service Deliverables (but not limited to)
Processed and documented BAU tickets across L1, L2, and L3 scopes.
Configured solutions, patches, and corrective actions aligned with validated requests.
Updated functional and technical documentation stored on the shared portal.
Weekly and monthly BAU dashboards and steering committee reports.
Defined and documented preventive processes for recurrent incidents.
Updated backlog visibility and activity evolution tracking.

4. Required Expertise
Proven expertise in Business Analysis or Service Support activities within complex information systems.
Demonstrated involvement in HRIS implementations and BAU support, particularly in international environments.
Strong functional understanding of Talent Acquisition solutions, including Applicant Tracking Systems and Candidate Relationship Management platforms.
Confirmed expertise in data migration, system integration, and multiple testing methodologies.
Advanced proficiency in HR technology solutions and sustained contributions to HRIS-related initiatives.
Extensive capability in producing solution documentation and maintaining project documentation in line with standard governance and quality processes.

5. Service Qualifications
Solid background in HRIS platforms, preferably within large-scale or multi-entity environments.
Practical experience with iCIMS tools, ticketing systems, and BAU operating models.
Capability to analyze complex functional and technical issues and deliver actionable solutions.
Proven ability to manage reporting, dashboards, and structured documentation as part of ongoing service activities.

• Duration: Long Term Contract.
• Location: Lisbon - Hybrid. Candidates must be living in Portugal.