API Expert

Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.

We are looking for a API Expert with the following requirements:

Service Context

- The service operates within the Europe shift to ensure continuity of L2 operational activities on the MuleSoft platform. The service contributes to maintaining SLA compliance and platform stability across a multi-cloud environment (AWS, Azure, OpenShift), in coordination with internal and external stakeholders operating in an international context.


Scope of Services (but not limited to)

- Govern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance;
- Investigate and resolve incidents within agreed SLA timelines;
- Perform platform analysis and troubleshooting;
- Analyze logs and identify the cause of operational issues;
- Escalate complex issues to senior engineers when required;
- Support daily operational activities and service requests;
- Support deployment, release, and change implementation activities;
- Execute operational procedures, runbooks, and recovery steps;
- Document incidents, resolutions, and known workarounds;
- Update knowledge base articles and operational documentation;
- Identify recurring issues and recommend improvements;
- Assist in basic root cause analysis activities;
- Develop or maintain simple automation scripts for repetitive tasks;
- Track assigned actions through to completion and closure;
- Drive production support meetings and operational reviews;
- Support Flex Gateway Platform setup;
- Support on-call activities and major incident resolution when required.


Service Deliverables (but not limited to)

- Incident reports with documented resolutions and known workarounds;
- Updated knowledge base articles and operational documentation;
- Root cause analysis outputs and improvement recommendations;
- Automation scripts for repetitive operational tasks;
- Operational runbooks and recovery procedure execution records;
- Tracking logs of assigned actions through to closure;
- Contribution to deployment, release, and change implementation records.


Required Expertise

MANDATORY:
- 3 to 5 years of expertise in MuleSoft platform management (not API development)
- First expertise with MuleSoft Omni Gateway (Flex Gateway)
- Terraform expertise
- OpenShift expertise
- GitHub
- AWS basic expertise
- Azure basic expertise
- Solid expertise in Authentication & Authorization mechanisms (API security standards and implementation: OAuth, OpenID)
- ITIL Process
- Argo CI/CD

Nice to Have:
- MuleSoft Flex Gateway
- XML, XSD, WSDL, WS-*, Java, JSON
- Basic network expertise: Virtual IPs, firewalls, Load Balancer, etc.
- Certificate lifecycle
- SOAPUI, Postman: user-level expertise
- ServiceNow
- Linux


Service Qualifications

- English Environment (C1 – Common European Framework of Reference for Languages);
- Academic background in Computer Science or equivalent field;
- The service interfaces between internal teams and external providers within an international and cross-functional environment;
- The service operates in a hybrid model: minimum 3 days per week on-site / 2 days per week remote;
- The service supports out-of-hours activities on an occasional basis when operationally required;
- The service includes availability for short-period relocation or travel to other countries when required.